Website Terms and Conditions


We ask that you read this Privacy & Cookies Policy (“the Policy”) as part of our terms and conditions carefully as it contains important information about how we will use your personal data.

For the purposes of the Data Protection Act 1998, the General Data Protection Regulation (GDPR) (EU) 2016/679, and The Privacy and Electronic Communications (EC Directive) Regulations 2003 (amended 2016 and likely to be updated in line with GDPR at the end of 2018/beginning of 2019), 4D Products Ltd. (“we” or “us”) is the data controller (the company who is responsible for, and controls the processing of, your personal data).


We may obtain personal data about you (such as your company name, job title or business address) whenever you complete an online form, give us your business card or transact with us.

For example, we may obtain your personal data when you register to use this Website, send us feedback, post material, contact us for any reason, sign up to a service or to receive our email newsletter. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form or you become a client or supplier. If you volunteer such information, you will be made clear by us how we may store or process your date (if at all) and will be asked to consent to this (our storing or processing your information).

We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Most of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Use of cookies” below.


We may use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

to help us identify you and any relationship you already have with us
statistical analysis
customer profiling and analysing your preferences
marketing (see “Marketing and opting out” below)
fraud prevention and detection
any billing and order fulfilment
credit scoring and credit checking (see “Credit checking” below)
customising this website and its content to your particular preferences
to notify you any changes to this website or our services which may affect you
security vetting
improving our services

Unless you have asked us not to do so, we may contact you about services and special offers which may be of interest to you. This will only be done when we have your pre-agreement to do this and will be via our quarterly newsletter. We do not buy and have never bought in data for our own marketing purposes.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See “Your rights” below.


We may disclose your personal data:

to law enforcement agencies in connection with any investigation to help prevent unlawful activity
in the event that 4D Products’ assets and goodwill are subsequently transferred to a third party. You will be informed in advance.

We may use technical and organisational measures to safeguard your personal data, for example:

access to your account is controlled by password and username which are unique to you
we store your personal data on secure servers
any passwords and payment details are encrypted using SSL technology
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.


If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

give consent on his/her behalf to the processing of his or her personal data
receive on his/her behalf any data protection notices
give consent to the transfer of his/her personal data abroad
give consent to the processing of his or her personal data

When you use this website, we may collect information about your computer, such as your IP address and/or browser, which we will use for administration purposes and statistical analysis. This information will not usually identify you personally.

We may also obtain information about your online movements and use of the internet. We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk. Cookies are used for several reasons:

to recognise you whenever you visit this website
to speed up access to this website (so you do not have to log on each time)
to store your personal preferences
to build a profile about you
to better target our marketing and advertising campaigns
The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of this website.

For further information about cookies and how to disable them please go to:


4D Products Ltd., as data controller may contract data processors such as or to send or store data on its behalf. In doing so it will have effective contracts in place to ensure your data is processed safely and securely, minimising any risks.

We may need to transfer your personal data outside of the European Economic Area*. Any transfer of your data will be subject to a European Commission approved contract such as the EU-U.S. Privacy Shield Framework, which will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

* The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.


You have the right to request access to the personal data which we may store or process and the right to request us to correct any inaccuracies in your data. If you wish to exercise this right you should:

put your request in writing to the address or email below
provide us with enough information to identify you (e.g. account number, username, registration details)
specify the personal data you want access to, including any account or reference numbers where applicable or specify the information that is incorrect and what it should be replaced with.
include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill) if requested by us.
You also have the right to ask us to stop processing or storing your personal data for direct marketing purposes. If you wish to exercise this right you can do this directly from a click through link at the bottom of any copy of our email marketing newsletter and indicate that you wish to opt out of receiving this or contact us via our online contact form.

We will amend or delete the information requested, or inform you of why your request for access may not possible, within one month. However, do please ensure we have acknowledged your request which we will do immediately we receive it.


If you wish to contact us, please send an email via our online contact form. You can send written communications to the Data Protection Officer at our registered office at 4D Products Ltd., The Innovation Centre, Sci-Tech Daresbury, Keckwick Lane, Daresbury, Cheshire, WA4 4FS, UK.

We may update this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.